Description
- Introduction
- Health & Safety
- The client is looking at you
- Brand Awareness
- Appointment Booking
- Direct calling
- Calling a waiting list client
- Cancelation call
- WhatsApp/Social Media/Email inquiries
- Welcoming
- Looking after the client
- Checking in a booked client
- Walk in client
- Service Protocols
- Nail services
- Hair services
- Room treatments
- Departure
- Client feedback
- Rebooking
- After care information
- Retail
- Loyalty Program
- Membership Program
- Payment
- Refer-a-friend
- Reviews
- Saying goodbye
- Follow up call
- The Team
Format: Word Document (27 pages)
- 7 Animated Videos:
- Health & Safety
- Appointment Booking
- Welcoming
- Nail Services Protocol
- Hair Services Protocol
- Room Treatments Protocol
- Departure
- Power Point Presentation for training purposes
