Client Journey Home Service

Description

• Health & Safety
• Identifying Hazards and evaluating risks

1. Environmental hazards
2. Equipment and material hazards
3. Hazards connected with people

• How can you fulfill your role when noticing a hazard?

1. Individual responsibility
2. Organizational responsibility

• How can I make a difference?
• Work area hygiene
• Personal hygiene
  • Personal hygiene checklist

• The Path to Excellence

1. The client is looking at you
2. Brand awareness
3. Appointment booking

• Home service set up guide

1. Welcoming
2. Service station set up
3. Departure

• The Team

1. The salon employees
2. How good are you? How to measure and set your own goals

Format: Word Document – 23 Pages