Soft Skills Training

client journey

Did you know that a dissatisfied client will on average tell between 9 and 15 people of their bad experience? And that repeat clients spend on average 33% more than other clients? That means you cannot afford to leave your client journey to chance. This is why we have developed a training program to empower your salon staff to consistently deliver an exceptional client experience, which will make your clients more loyal and deliver additional revenue to the business. The Client Journey is about daily focus and outstanding customer service in all areas of your business. Our training will establish and develop the best standards in key areas such as Health & Safety, Appointment Booking, Welcoming Standards, and so much more.

What makes VRBC Training so effective?

Programs draw on decades of ‘real life’ experiences
Expert Instructor guided sessions
Clear and easy to understand presentations
Video content that is engaging and memorable
Learning through role play and playing games
Distribution of learning materials for revision and reinforcement

selling skills

Do you know that a healthy salon business generates around 30% of their total revenue through retail sales? That’s revenue in addition to the services already rendered. If your salon’s retail sales are not at this level, you have an opportunity to increase your sales! Your team has probably received multiple courses about product knowledge, but what about selling skills? Why is this important? Many salon employees feel that they are not ‘sales people’ and that retail selling is pushing products onto their clients. Nothing could be further from the truth. Effective Selling Skills will build loyalty and trust, create long term impact and enhance your brand’s reputation. Topics included in our Selling Skills training program are Client Types, Selling Retail, Upselling and Cross Selling and so much more.

What makes VRBC Training so effective?

Programs draw on decades of ‘real life’ experiences
Expert Instructor guided sessions
Clear and easy to understand presentations
Video content that is engaging and memorable
Learning through role play and playing games
Distribution of learning materials for revision and reinforcement

handling customer complaints

The number of complaints is on the rise, worldwide, as clients have easy access to platforms such as social media and ratings, and they are quick to use it to share a bad experience or poor service. Undoubtedly, as a salon business, your main focus is on delivering an excellent client experience, but how are you handling complaints from customers and are you encouraging your employees to see them as opportunities for improvement? The ineffective handling of complaints can result in an estimated 5 to 15% reduction in revenues, with a corresponding reduction in profits. When a business does not welcome complaints, it can result in a significant hidden cost. Handling client complaints is not something that comes naturally. Our instinct is either ‘fight or flight’ with flight being the most often used tactic. The Selling Skills course provides your salon staff with the necessary tools and tactics to turn complaints into opportunities. Topics included in our Handling Customer Complaints training program are skills for dealing with customer complaints, 5 steps to handling customer complaints and so much more.

What makes VRBC Training so effective?

Programs draw on decades of ‘real life’ experiences
Expert Instructor guided sessions
Clear and easy to understand presentations
Video content that is engaging and memorable
Learning through role play and playing games
Distribution of learning materials for revision and reinforcement